Our VAs take care of the details so you can get back to calm.

Don't Panic is the new definition of "virtual assistant."

We love to be behind the scenes looking for ways to solve problems. We’re the helpers. The doers. The people who don’t mind digging in the dirt with their bare hands to make sure the seeds are properly sowed.

We started this business because we care about other people’s successes. Because we’re driven to make a difference. And because we know that scaling your business while living a life you love doesn’t happen when you try to go it alone.

We save you time because we already know how to

Too often, people who call themselves virtual assistants are really just unskilled freelancers trying to make a buck. They misrepresent their skills and cause unnecessary headaches for those who hire them.

Not this crew.

We come from corporate and agency backgrounds and have professional experience as executive assistants, marketing coordinators, and project managers. We’re all based in the United States and have a college education. We’ve been highly vetted and trained, put through a rigorous hiring process, and taken more personality tests than we care to admit.

We want everyone we work with to find a way to live a life they love. It's our job to protect your time so that you can focus on what matters most.

Our Values

Be Humble

Serve without ego.

Be Neighborly

Provide help with a light and open heart.

Be Proactive

Take initiative.

Be Reliable

Always ask questions and deliver work on time.

Be Communicative

Share in an open and honest way.

Be Curious

Seek opportunities to learn and grow.

Heather Whaling

"More than a few times, I've found myself thanking my DPMer for saving the day! Working with Don't Panic Mgmt has allowed me to spend more time focusing on business development and client services, instead of being distracted by administrative tasks. Their organization, attention to detail and uncanny ability to know what I need (even before I ask!) has made them an invaluable extension of our team for the past few years."

Heather Whaling, Geben Communication

Matt Gartland

"Don’t Panic Management is a lifesaver for an agency owner with a growing business (like me). I need professional, reliable folks to make important workflows for my clients run smoothly. Most importantly, I need people I can depend on to figure things out and deliver high-quality results on time. There are a lot of things I still worry about in business, but I don’t worry at all about the responsibilities I’ve delegated to DPM. I happily pay their invoice first every month as it’s an amazing investment in my business operations, client happiness, and personal peace of mind."

Matt Gartland, Winning Edits

Jess Tyson, CEO & Director of Calm

Jess is the founder and proud Director of Calm at Don’t Panic Management. (And yes, she invented that title because that’s what you do when you’re the boss!) She wrote the book on how building a successful relationship with a virtual assistant can make all the difference in helping business owners get to the next level. Her life is often a whirlwind of wrangling her toddler, speaking at conferences (virtual and beyond!), researching productivity hacks, and meticulously making matches between overworked entrepreneurs and focused virtual assistants. Jess's first book, Panic Proof: How the Right Virtual Assistant Can Save Your Sanity and Grow Your Business is available now: panicproofbook.com

  • Current location: Redding, CT
  • Go-to Karaoke song: “Hand in My Pocket” by Alanis Morissette
  • Favorite kind of cheese: Aged Goat Gouda
  • Beverage of choice: Champagne
  • Pronouns: She/Her/Hers
  • Superpower: Delivering miracles, especially when all hope is lost.

Caitlin Joseph, Chief People Officer

Chaos is Caitlin’s comfort zone. She is no stranger to an all-hands-on-deck kind of ship and can switch from captain to sailor to parrot sitter with ease. Tinkering on WordPress, learning new skills, and fixing automation make her a happy assistant. Tech-savvy by nature, she's the perfect sidekick to tackle that new tech tool you just can't seem to get your head around. A textbook extrovert and trained actor, Caitlin brings energy and a healthy dose of humor into any task you throw at her. She’s our (self-proclaimed) resident Astrology Nerd, so when she’s not working, she can be found third-eyeball deep in moon phases and planet transits while hanging out with her cat, Gatsby.
  • Current location: Chicago, Il
  • Favorite kind of cheese: It's a tie between Gouda and Brie
  • Go-to Karaoke song: "Valerie" by Amy Winehouse
  • Beverage of choice: Moscow Mule, Matcha latte, or just about anything with the word 'sparkling' in it
  • Pronouns: She/Her/Hers
  • Superpower: Zapier whisperer (let's set it and forget it!)

Kristi Daniels, Executive Assistant

The "Jill of all trades," Kristi can be found writing and checking off detailed to-do lists, helping her clients schedule those hard-to-get meetings, and obsessively spell-checking and going over details with a fine-toothed comb. She thrives on organizing the unorganized and creating spreadsheets and systems to make things flow smoothly. She has experience in more industries and environments than you can shake a stick at. As a mom to two grown boys, she welcomes the dirty, unkempt, and rowdy chaos that is often her life. When she's not glued to her desk, you can find her in the kitchen creating a weird, new recipe or out enjoying a hike in the mountains.

  • Current location: Chattanooga, TN
  • Go-to Karaoke song: "Bitch" by Meredith Brooks
  • Favorite kind of cheese: Feta
  • Beverage of choice: Hot chocolate in the AM, a fruity rum cocktail in the PM
  • Pronouns: She/Her/Hers
  • Superpower: Juggling multiple schedules

Curious about the whole team?

Have more questions about how we work?

Meredith Wood

"The Don't Panic team has made my life easier as they've adopted our extremely specialized subject matter and excelled at producing high-quality, thoughtful content that is often a struggle for many freelance writers. The best part about working with DPM is not having to worry for a second about the quality of the work. Time and time again, it's so top-notch, it exceeds my expectations."

Meredith Wood, Fundera

Deirdre Breakenridge

"I didn't realize how many more hours I had in a day for strategy and business development, until I started working with Don't Panic Management. With Jess and the Don't Panic team, I can concentrate on growing my business and making my clients happy. At the same time, they keep me organized and focused on what I do best. Thank you for making my work days much more productive!"

Deirdre Breakenridge, Pure Performance Communications

Ann Handley

"To say that DPM offers executive 'support' feels lackluster, because it doesn't go far enough to describe the depth and breadth of how much more capable you'll feel with them by your side. They're easy to work with, reliable, and (best of all) fun people who feel as vested in your success as you are."

Ann Handley, MarketingProfs

Martin Jones

"I often say that today's marketer must be more than just a good marketer—they must also be a good writer, publisher, their own PR department, influencer, analyst, graphic artist, presenter and more. The great thing about working with Don't Panic Mgmt has been that Jess and the team are willing to wear any one of these hats if and when needed. Thankful to have the opportunity to work with you."

Martin Jones, Cox Communications

Ready to go from panic to calm?